Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use sorivanquilo's financial creativity platform.
Information We Collect
When you engage with sorivanquilo's platform, we collect various types of information to provide you with personalised financial creativity education and services. The information we gather falls into several categories, each serving specific purposes in delivering our educational content and maintaining our platform's functionality.
Personal Information
- Full name, email address, and contact details when you register or inquire about our programs
- Professional background information to tailor learning recommendations
- Payment details processed through secure third-party payment processors
- Educational preferences and career objectives to personalise your experience
- Communication preferences for newsletters and program updates
Usage and Technical Information
We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, browser type, device information, and pages visited. We also track how you interact with our educational content to improve the learning experience and identify areas where students might need additional support.
How We Use Your Information
Your information serves multiple purposes in helping us deliver quality financial education. We use your data to create personalised learning pathways, send relevant course recommendations, and maintain the security of our platform. Understanding how our students engage with content helps us continually improve our educational materials.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and student support | Contact details, learning progress, preferences | Contract performance |
| Platform improvement and analytics | Usage patterns, technical data, feedback | Legitimate interest |
| Marketing communications | Contact details, preferences, course history | Consent (opt-in) |
| Security and fraud prevention | IP address, device information, payment data | Legitimate interest |
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services effectively. These relationships are governed by strict data protection agreements, and we never sell your personal information to third parties for marketing purposes.
Service Providers We Work With
- Payment processors like Stripe and PayPal for secure transaction handling
- Email service providers for course communications and newsletters
- Cloud hosting services for secure data storage and platform operations
- Analytics providers to understand how students use our platform
- Customer support tools to provide timely assistance when needed
Important Note About International Transfers
Some of our service providers are located outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions. You have the right to request information about these transfers and the safeguards we have implemented.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have significant rights regarding your personal information. We respect these rights and have implemented processes to help you exercise them effectively. Our privacy team is available to assist you with any requests or concerns.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this information in a commonly used electronic format within 30 days of your request.
Correct Inaccuracies
Ask us to update or correct any inaccurate or outdated information we have about you. You can often update basic details through your account settings.
Request Deletion
Ask us to delete your personal information when it's no longer necessary for the purposes we collected it, subject to certain legal requirements.
Restrict Processing
Request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed data.
Object to Processing
Object to certain types of processing, particularly for direct marketing purposes. We'll honour these requests unless we have compelling legitimate grounds.
Data Portability
Receive your data in a structured, machine-readable format, or request that we transfer it directly to another service provider where technically feasible.
How to Exercise Your Rights
To exercise any of these rights, send us an email with your request details. We may need to verify your identity before processing certain requests. For most requests, we'll respond within 30 days. If your request is complex or we receive multiple requests from you, we may extend this period and will let you know if this happens.
Data Security and Retention
Protecting your information is fundamental to how we operate. We implement multiple layers of security measures, from technical safeguards to organisational policies, ensuring your data remains secure throughout its lifecycle with us.
Security Measures
- End-to-end encryption for data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Employee training on data protection and privacy practices
- Incident response procedures for potential security breaches
- Regular backups stored in secure, geographically distributed locations
Data Retention Periods
We keep your information only as long as necessary for the purposes we collected it. Student records are typically retained for seven years after course completion to support ongoing career development and alumni services. Marketing communications data is kept until you unsubscribe, and technical logs are usually deleted after two years unless needed for security investigations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you interact with our content. These small text files are stored on your device and help us remember your preferences, analyse site traffic, and personalise content.
Types of Cookies We Use
- Essential cookies required for basic website functionality and security
- Performance cookies that help us understand how visitors use our site
- Functional cookies that remember your preferences and settings
- Marketing cookies used to deliver relevant advertisements and track campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We also use web beacons and similar technologies in our email communications to track engagement and improve our content.
Changes to This Privacy Policy
We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our website at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this document shows when the policy was last updated.
What Happens if You Disagree with Changes
If you disagree with significant changes to our privacy practices, you have the right to close your account and request deletion of your personal information, subject to certain legal retention requirements. We'll work with you to export any important data you may need before account closure.
Privacy Questions and Contact Information
Victoria St Ballarat VIC 3350, Australia Response Time: We aim to respond to privacy inquiries within 5 business days and will acknowledge receipt of your message within 24 hours during weekdays.